Free Shipping On All orders over £200 Ex VAT - Call Us Today 0845 644 7676

FAQ

Why Should I Buy From TSI?

At Transworld Specialties Incorporated, we like to think of ourselves as an innovative supplier of product solutions for the foodservice industry throughout Europe. Products include our own manufactured ranges, branded Transworld-Products.com and selections of exclusive items from our manufacturing partners around the globe. We pride ourselves on predicting market trends and offering new ideas alongside commodity foodservice products.

How Can I Buy TSI Products?

TSI are a true trade only supplier. While we will gratefully receive orders from end users, we will only deliver and invoice via our approved distributor network nationwide. Please ask for TSI products by name, quoting your local distributor, product codes and list prices.

How Can I Contact A TSI Representative?

Contact our experience sales team on 0845 644 7676 or via email at sales@tsi-group.com

How Can I Find A TSI Distributor?

Please visit the find a distributor section of the website were you will be able to search by postcode .In the unlikely event that you cannot find TSI products, please contact our Customer Service Centre who will help you to find your nearest catering distributor. Please call 0845 644 7676.

Same Day Despatch

For all orders received before 4pm, we will endeavour to dispatch the same day. NB. This may not be possible at peak periods, please advise if this service is required.

Offshore Delivery

Please allow 3 days standard delivery for off shore, Northern Ireland, Isle of Man, Channel Islands and Scottish Islands. Carriage paid orders £600 list. Orders under £600 list £15.00 delivery charge.

30 Day Money Back Guarentee

If you are not completely satisfied with your product purchase from TSI, you can return it to us within 30 days of the purchase invoice date, unused and in its original packing for a full refund or replacement. No credits will be issued for goods past the 30 day deadline

Free Returns

TSI operate a strict returns policy. Please obtain a returns authorisation number from our Customer Service Centre by calling 0845 644 76 76 and then simply return the product to us unused and in its original packing for a no return fee refund. *Returns do not apply to special orders, product or quantity.

Extended Delivery Times

Very few products within our catalogue have extended delivery times. All special delivery items fall into phone for delivery.

Account Queries

Should you need our Accounts Department for remittance advice or account queries please:

  • Call: 0845 644 7676
  • Fax: 0845 644 7677
  • Email: sales@tsi-group.com
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