FREE Delivery on orders over £400 List !
How to Order Online
Via the individual products on the website
- - Via Quick Add which is found in View Order when you only have to write in the product codes
- - Via Fast Track which is found in the Top of the website page when you can upload an entire Excel or Word file with your order in one click.
- - In order to place an order and to see prices of products you need to log in as a trade customer. All prices are wholesale and listed in Sterling. Online prices are the same as in our printed catalogues
- - The default order quantity shown is xx product.
1. How to login and place an order if you are a new customer
Go to the home page and click: ‘Apply for a trade account’ at the top right of the page. This will download a new account application form.
Fill in this form and send it back to us via email as a scan, or by post. We will then send you your login details after your account has been setup.
2. How to log in if you are an existing customer
Click the words ‘Order Online’ which you will find at the top of the page on the website. This will take you to the Trade Account Login page. You will be asked for your Username and Password.
Your Username is will be provided to you by us.
Once logged in you can start ordering, can look at the state of your account and look at previous orders that you have made with us
3. Placing an order via individual products on the website
Once you have logged in you can start ordering by clicking on the word ‘Add’ under the products you want. Products are arranged within the online catalogue. You can also search individual products via the internal search engine, or use the ‘Create Fastline Order’ at the top of the page.
Within the product group you can see thumbnail images of all items in that range. By clicking the ‘Buy’ or ‘Add to Order’ button you place the default quantity of 1 for that item in your cart. If you wish to order a different quantity of a product type that into the quantity box.
If you click ‘View’ under a product you will get a larger image and often more detailed information about that product. Select the "Continue Shopping" button to return to the previous page.
When you have completed your order press ‘Submit’
4. If you know the product SKU numbers of the products you wish to order you can order them via Quick Add.
If you have logged in, click on ‘View Current Order’ at the top of the page. At the next page go to Quick Add on the right hand side of the page and enter the product code and the quantity you wish to order and click "Add to Order."
Items that do not exist or are mistyped in Quick Add will initially appear highlighted in your cart as a non-orderable item. These will be automatically eliminated from your order and you will not be charged for them.
When you have completed your order press ‘Submit’
5. If you have a list of the items you want to order in a Word or an Excel document you can copy and past that directly on to our system via Fast Track
If you have logged in, click on ‘View Current Order’ at the top of the page.At the nextpage, click on Fast Track at the right hand side of the page to go to the Fast Track page. A Word or an Excel file with multiple products can now be pasted to the Fast Track window.
These can be added in one of the following three formats:
Comma delimited - example:
Item number, Quantity
270153,12
560010,12
Tab delimited - example:
Item number <tab> Quantity
270153<tab>12
560010<tab>12
Without quantities - example:
Item number
270153
560010
The default minimum number of each item will be added to your order
Items that do not exist or are mistyped in Fast Track will initially appear highlighted in your cart as a non-orderable item. These will be automatically eliminated from your order and you will not be charged for them.
When you have completed your order press ‘Submit’
6. When your order is complete
Go to the ‘View current order’ page. Here you can see if your order is eligible for free delivery. Orders over £395 ex VAT are carriage free. You can also change order quantities, can delete items from your order and add items to your order. If you change the quantity of an item ordered press the ‘Recalculate’ button to confirm the change and to recalculate the total value of the order. To remove an item from your cart, select the box next to the item number and click "Remove Selected." Click "Continue Shopping" to add items to your cart
You can save your order to repeat at a later date by clicking on ‘Save this order’ and by naming the order for future reference. When you go into your account you can then retrieve this order under ‘Saved orders’ at a later date.
7. Delivery charges
 |
|
| All orders over £395 list | FREE |
| All orders under £395 list | £4.95 |
| Premium Delivery Service Next Day Before 10.30am |
£13.95 |
| Premium Delivery Service Next Day Before 12.00pm |
£9.95 |
| Saturday Delivery |
£15.95 |
 |
|
| All orders over £600 list | FREE |
| All orders under £600 list |
£15.00 |
 |
|
| All orders over €1000 list | FREE |
| All orders under €1000 list | €14.95 |
8. To proceed to checkout
Once you have completed your order, click ‘Proceed to Checkout,’ at the bottom of the order, which will bring you to the Order Details page. On the Order Details page you can enter a purchase order number and select a delivery date from the calendar.
Goods will be despatched by the most cost effective route. Delivery is usually within a few days of the order being placed though in busy times you will receive your goods within two weeks.
If you have any special delivery requests you can enter them in the ‘Special instructions’ box at the bottom of this page. Special delivery requests will be charged at cost if relevant.
The default delivery address shown will be your invoicing address. If your shop has a different delivery address, or multiple delivery addresses, please choose the address you wish to have your goods sent from the drop down menu on this page. If you have a new delivery address you wish the goods sent to please enter it into the Special Instructions box at the foot of this page.
Then click ‘Proceed’.
Review Order: This page includes all the details of your order, including the purchase order number you entered, your ship to and bill to addresses, plus a list with thumbnail images of all the items you are purchasing. You may easily print your order by clicking the ‘Print this Page’ button. To continue with the ordering process, click ‘Proceed’.
This is the last stage at which you may make changes to your order. Clicking the ‘Back’ button brings you to the Order Details and View Order stages of your order, which allows you to make changes to the items in your order.
To add additional items to your current order, click the ‘Continue Shopping’ button.
To add additional items to your current order, click the ‘Continue Shopping’ button.
Finalise: This page provides you with the Terms and Conditions of your order. You must check the Agree to Terms and Conditions box prior to clicking the ‘Complete Order’ button. Clicking ‘Complete Order’ submits your order to our office for fulfilment. Orders cannot be changed online after clicking ’Complete Order’
Confirmation: After clicking ‘Complete Order’ a confirmation message will appear on your computer, notifying you that your order was successfully placed. You will also receive an order acknowledgement from our office via email within one business day.
Can I change my order before it's been submitted online?
Yes. Prior to finalising your order, you may change, add products to, delete items from, or cancel your order on the View Order and Review Order pages.
To remove items from your cart, simply check one or more boxes to the left of an item number and click ‘Remove Selected’.
To cancel your entire order, check the box at the top and click ‘Remove Selected’ This will delete everything from your cart.
You may also select the ‘Continue Shopping’ button to add items to your order.
9. To change your order after it's been submitted online
Once an order has been submitted online (i.e., you have clicked the "Complete Order" button) please contact our office on +44 (0)8456 44 76 76 as soon as possible. One of our great team will be able to help you between 8am and 5pm Monday to Friday.
10. Invoicing
You will receive an invoice from our office for your online purchases in the same way that you currently receive invoices for your offline purchases.
Prices are subject to the current rate of VAT.
Invoices must be settled within 30 days end of month following date of invoice.
