FREE Delivery on orders over £400 List !

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Frequently Asked Questions


  

 Why Should I Buy From TSI 
At Transworld Specialties Incorporated, we like to think of ourselves as an innovative supplier of product solutions for the foodservice industry throughout Europe. Products include our own manufactured ranges, branded Transworld-Products.com and selections of exclusive items from our manufacturing partners around the globe. We pride ourselves on predicting market trends and offering new ideas alongside commodity foodservice products.

 How Can I Buy TSI Products 
TSI are a true trade only supplier. While we will gratefully receive orders from end users, we will only deliver and invoice via our approved distributor network nationwide.
Please ask for TSI products by name, quoting your local distributor, product codes and list prices.
 
 How Can I Contact A TSI Representative 

Paul Heppner
 Paul@tsi-group.com       

Managing Director
 Mobile 07831 555169

Karen Keightley
 Karenk@tsi-group.com 

Key Account Manager
South East & Ireland
 Mobile 07960 946295

Nick Gabriel
  Nick@tsi-group.com      

Key Account Manager
South West
 Mobile 07917 135594

Office
  Sales@tsi-group.com 

General Sales
 Tel 08456 44 76 76

 How Can I Find A TSI Distributor 

Please visit the find a distributor section of the website were you will be able to search by postcode .In the unlikely event that you cannot find TSI products, please contact our Customer Service Centre who will help you to find your nearest catering distributor.
Please call 08456 447676.

 Same Day Despatch 

For all orders received before 4pm, we will endeavour to dispatch the same day. NB. This may not be possible at peak periods, please advise if this service is required.
 

 Standard Delivery 

 

All orders over £395 list 

FREE

All orders under £395 list

£4.95

Premium Delivery Service
Next Day Before 10.30am     


£13.95

Premium Delivery Service
Next Day Before 12.00pm


£9.95

Saturday Delivery

£15.95

 

 Offshore Delivery 

Please allow 3 days standard delivery for off shore, Northern Ireland, Isle of Man, Channel Islands and Scottish Islands. Carriage paid orders £600 list. Orders under £600 list £15.00 delivery charge.

 30 Day Money Back Guarentee 

If you are not completely satisfied with your product purchase from TSI, you can return it to us within 30 days of the purchase invoice date, unused and in its original packing for a full refund or replacement. No credits will be issued for goods past the 30 day deadline
 

 Free Returns 

TSI operate a strict returns policy. Please obtain a returns authorisation number from our Customer Service Centre by calling 08456 447676 and then simply return the product to us unused and in its original packing for a no return fee refund.
*Returns do not apply to special orders, product or quantity.

 Extended Delivery Times 

Very few products within our catalogue have extended delivery times. All special delivery items fall into phone for delivery.
 

 Account Queries 

Should you need our Accounts Department for remittance advice or account queries please
   Call: 08456 44 76 76
  or
 Email: creditcontrol@tsi-group.com
 
Ordering made simple
   Call: 08456 44 76 76

  Fax: 08456 44 76 77
 

 

 

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